GENERAL TERMS AND CONDITIONS

The owner of the website and Restaurant Vila Rova is a business entity named Hospitality and Trade Rova (Ugostiteljstvo i trgovina Rova), located at Rova 28, 51 511 Malinska.

VAT number: 09400923251

Email: rezervacije@restoran-vila-rova.com

Contact: +385 51 866 100

Restaurant Vila Rova upholds the values of sustainability, preserving the gastronomic heritage of the island of Krk and excellence in service quality. We aim to create an experience that combines modern and traditional elements, providing guests with a unique enjoyment of high-quality food in a beautiful natural environment.

Through the selection and preparation of ingredients we strive to preserve the taste and authenticity of dishes that are part of the island of island's rich culinary heritage. By implementing environmentally friendly practices such as recycling and using seasonal ingredients we aim to minimize our negative impact on the environment and actively contribute to the sustainability of our business.

Restaurant and kitchen working hours
The Restaurant Vila Rova has seasonal opening hours. Information about the current opening hours and updates may be found on our website.

Reservations
To secure your seat at the restaurant it is advised to make a reservation in advance by e-mailing us at rezervacije@restoran-vila-rova.com, by giving us a call under +385 51 866 100, booking through our website or personally at the reception of the Hotel Vila Rova. Upon your reservation you will receive a written confirmation of your booking.

We kindly ask you to give us a notice in advance if running late. Otherwise your table will be reserved for additional 15 minutes. After that we will cancel the reservation and reserve the right to charge a cancellation fee.

During the reservation process we will ask for your name, surname, contact number, dietary preferences, as well as any required deposit or a valid credit card for which we reserve the right to authorize or verify its validity.

Reservation terms and conditions
Cancellations and modifications free of charge for reservations up to 4 people are possible up to 24 hours before the scheduled reservation time. Cancellations or modifications should be sent in a written form to the e-mail address provided above. You will receive a confirmation from us accordingly. For cancellations within 24 hours of the reservation time we reserve the right to charge a cancellation fee.

Cancellations and modifications free of charge for group reservations (5 - 9 people) are possible up to 48 hours before the scheduled reservation time. Cancellations or modifications should be sent in a written form to the e-mail address provided above. You will receive a confirmation from us accordingly. For cancellations within 48 hours of the reservation, we reserve the right to charge a cancellation fee.

For groups of 10 people or more and special events such as weddings and other celebrations special conditions apply. A deposit is required as a reservation guarantee. In the event of cancellation the deposit is non-refundable.

Dress code and behaviour in the premises of the restaurant
We kindly ask all guests visiting Restaurant Vila Rova to adhere to a smart casual dress code. Entry in sportswear, beachwear and flip-flops is not permitted.

Every guest is expected to behave in a respectful and courteous manner towards other guests and restaurant staff while in the premises of Restaurant Vila Rova. In the event of any violation or disturbance of public order and safety we reserve the right to remove any guest who disrupts the experience of other guests or the staff of the restaurant.

Individuals under the influence of alcohol may be denied entry into the restaurant premises. It will be considered a cancellation of the reservation, subject to applicable charges.

Our offer
Restaurant Vila Rova offers a menu that is based on seasonality and available ingredients, which means that there may be occasional changes to the menu.

If you are visiting us with children, please inform us in advance so that we can adjust our offerings accordingly.

Couvert is an integral part of the à la carte menu and is charged according to the current price list.

Dietary preferences, intolerance and allergene
Information regarding special dietary preferences, food intolerance and allergies needs to be provided in advance, at the time of making a table reservation.

Our menu provides information about allergens in each dish. We will take your intolerances into consideration, but please note that we cannot guarantee the availability of all courses and dishes, and that flavors may differ significantly if certain ingredients omitted.

Due to technical and organizational limitations we cannot guarantee the complete absence of any allergens in the food we serve. We do not serve individuals with severe allergic reactions that may lead to undesirable situations.

Our obligations
We are committed to providing high-quality service in accordance with legal regulations, rules and industry standards. We will strive to fulfill our obligations with our best endeavours.

We wish you a pleasant stay and an authentic, unforgettable experience at Restaurant Vila Rova.